Refund Policy
90 Day Guarantee
Our products all come backed with a risk-free 90 day guarantee.
If you don't have a positive experience for ANY reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realise that there is absolute ZERO risk in buying something and trying it out. If you don't like it, no hard feelings because we'll make it right.
We have a 24/7 customer support team ready to answer any questions or concerns you may have - even after the 90-day period has passed. Feel free to email us at info@blakemadison.com and we'll help you out!
Product Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please write to us at info@blakemadison.com to check on your eligibility for a refund.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@blakemadison.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@blakemadison.com and send your item to:
4283 Express Lane
Suite 734-709
Sarasota, FL 34249
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
We pride ourselves in providing FREE shipping and always strive to ship out your order as soon as possible. Due to the limited quantities of our products, please provide 1-3 weeks for your item to arrive.
To return your product, you should mail your product to: 4283 Express Lane, Suite 734-709, Sarasota, FL 34249
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.